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Right Hand Crank not detected during installation

Installing the new infocrank for the first time (without cadence magnets) and it won't pick up the right side sensor. Does anyone know the reason for this or how to fix it?

I've already swapped the batteries around.   The LED blinks when I pass a magnet past it.

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Hi Alan,

Thanks for reaching out. I'll try and get this sorted for you asap!

Quick questions to start:

When inputting batteries into the right hand crank, does anything happen to the LED light? Does it flash quickly or begin blinking?



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